Complaints Procedure

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

We do operate a complaints procedure - our patient complaints information sheet gives details of the procedure and is available from reception, or from the link below.  However, if you do have a concern, we would encourage you to initially discuss it with one of the Team Leaders.

If you remain dissatisfied with the outcome of our in-house investigations we can provide details of other organisations who will be able to help you further.


We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the foyer.  You can also submit your comments / suggestions on-line via the link on the 'contact us' page.

Patient Information Sheet  Complaint Form  Third Party Consent Form

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