We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
We do operate a complaints procedure – our patient complaints information sheet gives details of the procedure and is available from reception, or from the link below. However, if you do have a concern, we would encourage you to initially discuss it with one of the Team Leaders.
If you remain dissatisfied with the outcome of our in-house investigations we can provide details of other organisations who will be able to help you further.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located on the cabinet near to Dispensary.
Please see below for complaints forms.
Complaint Forms
Third Party Complaint Form – Please use this is complaining on behalf of someone else.
Complaint Information
Click here to view further information on complaints.